Practice will be closed on Monday 31st May 2021 due to the Spring Bank Holiday.  We will be open as normal on Tuesday 1st June.  The following Pharmacies will be open for you to obtain any prescriptions. Pharmacy Opening May and August Bank Holiday

Please be aware that "on the day appointments" remain strictly for acute medical conditions that cannot wait.  All other appointments will be booked up to two weeks in advance.  Dr Jones would like you to know that our staff have been trained to book the most appropriate appointment slot for you.

For patients residing in the Cardiff and Vale area there is a now a phone line for all COVID Vaccination queries.  The number to call is 02921836341 lines are open 7 days a week between 9:00am and 5:00pm.  

If you wish to cancel your vaccine appointment booked at one of the Mass Vaccination Centres please ring 02920335553.

Due to high levels of call volumes we may take a little longer to answer your telephone call please use eConsult below or email our enquires team at We apologise for any inconvenience this may cause.

We do not accept prescription requests over the telephone.  Please contact your local pharmacy who can arrange to order your repeat medication on your behalf.  Alternatively you can either email your request to or register to use My Health Online  For further information on Prescriptions follow the link

How to Book An Appointment

During the Pandemic we are operating a predominately telephone consultation service.  Dr Jones has asked that when booking any appointment please provide the receptionists with as much information as possible, including the reason for the appointment and the urgency.  This helps the staff book your appointment into the correct appointment slot with the correct clinician.   Dr Jones says knowing the reason for the appointment helps them to prioritise their patients.  All information provided will be treated in the strictest confidence. 

Routine Appointments with the Nurse These can be booked up to 3 weeks in advance.  Due to the variation in appointment length and clinic days, these can only be booked either by telephone or in person.  The average wait for a routine Nurse appointment varies from 1 to 2 weeks.  For certain clinics, i.e. Annual Diabetic Reviews, the wait might be slightly longer but you will be advised when booking your appointment.

Minor Illness

Pharmacies now off a Common Ailment Service for patients with minor illness, medication is provided free of charge.  Please view the enclosed documents to see the ailments covered.

English Version

Welsh Version

Eye Problems  Please see your local optician and request a free emergency eye health assessment.  The majority of local opticians provide this free service please follow the link to find a local optician.  including RN Roberts in Merthyr Road Whitchurch and any Specsavers.

Health Questions  If you have a general health question then please discuss them with NHS Direct (0845 46 47) or your local pharmacy.

Medication Questions  If you have a general medication question then please speak to your local pharmacy.

Emergency Contraception (Morning After Pill) if you require the 'morning after pill' then please visit your local family planing centre, larger pharmacies such as Boots, LLoyds, Asda, Tesco and an increasing number of smaller local pharmacies, such as the pharmacy next door to the Practice, now offer this free service. 

Same day - Prescription for Contraception If you have run out of your contraception and require a same day prescription then please visit your local family planning centre.  The Practice requires 48 hours for all prescription requests.

Hospital requested Medications/Bloods/Monitoring Not all requests from the hospital for the GP to prescribe certain medication, carry out blood tests or provide regular monitoring can be fulfilled in General Practice.  You will be advised if this is the case and the hospital will also be informed so they can make alternative arrangements.

As instructed by Welsh Government, patients can request routine appointments via email.  Please email your request to  We aim to reply within 2 working days.  Please note this is for non URGENT health issues.  If you have signs of a stroke, chest pains, severe bleeding or difficulty breathing then you should telephone 999 immediately.  


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