Noticeboard

If there are any patients over the age of 50 who have not had a flu vaccine it's not too late.  Please call the Practice on 02920522350 to book an appointment.

Patients between the ages of 65-69 will be invited to attend the Practice for their COVID vaccine in the coming weeks, starting with the oldest first.  Please do not call us as we know who you are and will be in touch. 

If you are over 75 and have not yet had your COVID-19 vaccine and you are able to attend the Practice please ring to book an appointment on 029 20522355.

Cardiff and Vale Health Board have announced that you can ring the booking centre on 029 21841234 If you are:

  •  70-74
  •  74 and under and are clinically vulnerable (shielding)
  •  70 or over and are housebound 

To find out which priority group you are in please follow the link 

Due to high levels of call volumes we may take a little longer to answer your telehone call please use eConsult below or email our enquires team at enquiries.w97028@wales.nhs.uk We apologise for any inconvenience this may cause.

If you haven't had your flu vaccine yet please let us know it's not too late to have it. 

We do not accept prescription requests over the telephone.  Please contact your local pharmacy who can arrange to order your repeat medication on your behalf.  Alternatively you can either email your request to prescription.w97028@wales.nhs.uk or register to use My Health Online  For further information on Prescriptions follow the link

 https://gov.wales/test-trace-protect-multilingual-information-about-coronavirus

Practice Policies

Access to Medical Records

In line with current legislation, you have a right to access your medical records.  For further details please contact either the Secretaries or the Practice Manager. 

Your Information, Your Rights - What You Need to Know is a leaflet that explains why NHS Wales collects information about you and how this may be used.  It also tells you about your right to see your health records and how to gain access to them.

Freedom of Information Act

A copy of the Freedom of Information is available for all patients.  Please either apply for a copy through the 'Contact Us' tab on our email site or alternatively ask at the Receptionist, alternatively, a link is attached for you to download the document.

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Freedom of Information Act

Publication Scheme

In line with current regulations, this scheme is a guide to information which can be made available to the public about our practice and its General Practitioners.  If you are interested in obtaining a copy please either email our Practice at enquiries.w97028@wales.nhs.uk or ask at Reception when next in the Surgery.  Alternatively, we have attached a link for you to download the document.

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Publication Scheme

Why Does the NHS collect Information about you?

Your doctor and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS.  This information will either be written down (manual records), or held on computer (electronic records).  These records are then used to guide and manage the care you receive.  You may also be receiving care from organisations outside the NHS (like social services). If so, we may need to share some information about you so that everyone involved in your care can work together for your benefit.  Whenever this is necessary, your information will be handled in the strictest confidence and will be subject to the principles of confidentiality.

Complaints or Suggestions

We operate a complaints procedure, details of which are available at reception.  We aim to provide a high quality service to all our patients, and our Practice Manager would be interested in hearing your suggestions both positive and negative please feel free to email any comments to enquiries.w97028@wales.nhs.uk .  

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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