Bishops Road Medical Centre

We want to hear from you!

At Bishops Road Medical Centre, we are committed to continually improving the services we provide to our patients. Your feedback is important in helping us understand what we are doing well and where we could make improvements.

We are inviting all patients to take a few minutes to complete our Patient Survey 2026/27.

Whether you have had a positive experience or feel there are things we could do better, we want to hear from you. Your views will help us shape and improve our services, ensuring we continue to meet the needs of our local community.

How can you take part?

There are two ways to complete the survey:

• Online: Use one of the links below to complete the survey electronically.

  • English - Your NHS Wales Experience Questionnaire 2026/27 – Fill out form
  • Cymraeg - Eich Profiad GIG Cymru Holiadur 2026/27 – Fill out form

• On paper: Collect a paper copy from our reception desk, complete it and return it to the practice.

Every response counts, and we would really appreciate you taking the time to share your views.

Thank you for helping us make our practice better for everyone.

Please assist us in maintaining the utmost efficiency of our service by minimizing both the queue at the desk and the wait times on the telephone. Your cooperation is greatly appreciated. 

• Request your repeat medication via NHS Wales App. The App will notify you when the prescription is printed.
• Inform us of your 'prefered pharmacy' so your signed prescription is automatically sent to the pharmacy instead of collecting it from our reception desk. This only needs to be done once. 
• Phone after 8am for same day appointments and if possible, after 10am for routine appointments. 
• Check in for your appointment at the self check in screen to the right of the reception desk.
• Telephone the surgery after 2pm for your test results. Please wait 5 working days after a blood test and 10 working days after a scan. 
• Submit sick note extension requests via Fit Note Request Form.
• Please ensure your contact details with us are current. Submit a change via Changing your contact details.
• New patients register via Join the surgery