Welcome to Bishops Road Medical Centre and Tongwynlais Surgery
Croeso i ganolfan feddygol Bishops Road a Meddygfa Tongwynlais
We would like to reassure our patients that we are here to listen and help you. Whilst we remain in a pandemic we will continue to operate a predominantly telephone triage system. Walk in sessions will not be available until we feel that it is completely safe for both our patients and our staff. Initial contact can either be by telephone or eConsult. Our staff have been trained by the doctors to ask you questions so that they can place you with the most appropriate NHS professional. This may be a GP, Pharmacist, Practice Nurse, Physiotherapist, Optometrist, Dentist, Podiatrist. If a face to face appointment is clinically necessary, the Practice will make arrangements for you to attend in person.
We thought you would be interested to know that at this current time, on a daily basis, our GP's are seeing on average 30 to 40 patients face to face, along with undertaking approximately 100 telephone consultations. Our nurses see the majority of their patients on a pre-booked face to face basis in addition to telephone consultations.
Because of this way of working we have seen a significant increase in the amount of telephone calls we receive and we apologise if it's taking longer than normal for you to get through to us.
Please bear with us and only ring if necessary.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours, how to register and Privacy Notice you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.Practice Leaflet
Your Data/Our Data
All patient data is treated with the utmost importance. We adhere to all guidelines in relation to the storage and usage of all and any patient data. If you have any questions or concerns these should be directed to the Practice Manager. Your information you rights
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP Practice. Cardiff and Vale Health board will be supporting all GP Practices to ensure these standards are achieved by March 2021. Please follow the link to view the standards Welsh Version English Version
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and are familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
If You're Feeling Under the Weather
Choose Well can help you decide if you need medical attention if you get sick. It explains what each NHS service does and when it should be used. Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most. If you don't know which option to choose, please contact NHS Direct Wales on 0845 46 47 or visit www.choosewellwales.org.uk
Click the link below to see if you're in our Catchment Area.
Practice Boundary Map
(Site updated 22/09/2021)