How to Book An Appointment 

Appointments can be booked either by telephone or NON URGENT appointments can be requested by emailing where we will response within 24 working hours.  Routine appointments can be booked up to 2 weeks in advance.  Urgent on the day appointments are triaged by reception staff who have been trained by the clinical staff.  When booking any appointment we ask that you provide the receptionist with as much information as possible, including the reason for the appointment and the urgency.  This helps them book your appointment into the correct appointment slot with the correct clinician.  Knowing the reason for the appointment allows the clinicians to prioritise their patients.   All information provided will be treated in the strictest confidence. 

As a result of the pandemic telephone consultations in the first instance are now normal practice, however, this does not mean we are not seeing patients face to face.  If you would prefer to see the doctor face to face please let the receptionists know.  

Our phone lines are extremely busy and our receptionists are taking up to 250 calls a day, please be patient.  If you have signs of a stroke, chest pains, severe bleeding or difficulty breathing then you should telephone 999 immediately.  

Routine Appointments with the Nurse These can be booked up to 3 weeks in advance.  Due to the variation in appointment length and clinic days, these can only be booked either by telephone or in person.  The average wait for a routine Nurse appointment varies from 1 to 2 weeks.  For certain clinics, e.g. Annual Diabetic Reviews, the wait might be slightly longer but you will be advised when booking your appointment.

Minor Illness

Pharmacies now off a Common Ailment Service for patients with minor illness and medication is provided free of charge.  Please view the enclosed documents to see the ailments covered.

English Version

Welsh Version

Eye Problems  Please see your local optician and request a free emergency eye health assessment.  The majority of local opticians provide this free service. Please follow the link to find a local optician, including RN Roberts in Merthyr Road, Whitchurch and any Specsavers branch.

Health Questions  If you have a general health question then please discuss them with NHS Direct  111 or your local pharmacy.

Medication Questions  If you have a general medication question then please speak to your local pharmacy.

Emergency Contraception (Morning After Pill) if you require the 'morning after pill' then please visit your local pharmacy or Family Planning Centre for free advice and treatment. 

Same day - Prescription for Contraception If you have run out of your contraception and require a same day prescription, then please visit your local Family Planning Centre.  The Practice requires 48 hours for all prescription requests.

Hospital requested Medications/Bloods/Monitoring Not all requests from the hospital for the GP to prescribe certain medication, carry out blood tests or provide regular monitoring can be fulfilled in General Practice.  You will be advised if this is the case and the hospital will also be informed so they can make alternative arrangements.

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